The after-hours line that runs on your protocols.
AI Patient Online answers overflow and after-hours calls, triages on the protocols your physicians wrote, warm-transfers urgent calls to your nurse, and closes every loop with a task your staff can trust.
In pilot with a urology practice. Synthetic patient data only until every BAA is in place.
Your phone line is where patient safety and staff burnout meet.
Most of what goes wrong on a practice's phones is not a hard clinical question. It is a message nobody owned.
Every call ends with a person or a task.
The AI talks with the caller. Your protocol engine decides what happens next. The phone system acts on it.
Answer and listen
The line answers at once, says it is an AI, and gives the 911 notice. The caller explains in their own words.
EVERY CALLAsk what decides
Only the questions that change the route: "What is your temperature?" Then "Any shaking chills?" No checklists.
YOUR PROTOCOLRoute and hand off
ER advice in your exact words, or a warm transfer: the nurse presses 1, and the AI introduces the patient with a short summary.
URGENTClose the loop
A read-back, the callback number, a task with the summary and the nurse's advice, and a follow-up text.
TASK CREATEDClinical decisions come from rules your physicians wrote and can read.
Most AI phone lines put the clinical logic in a prompt. Here, your red-flag rules live as data, each tied to its section of your protocol, and a generated rule list goes back to the physician for review.
- Deterministic triage. A protocol engine decides every route. The AI never sends a caller to the ER on its own judgment.
- Every decision is logged with the rule, the protocol section and the facts that triggered it.
- Your words. ER and urgent scripts are said as written, with the specific reason.
- Graded calls. Each call is reviewed against your protocols, with timed issues to fix.
Example rules (ureteral stent)
A task queue that closes loops, not one that collects them.
The staff app shows each call live, the tasks in callback order, and who owns what.
Warm transfers with an intro
The nurse presses 1 and joins. The AI introduces the patient, gives the summary, and stays on the line to take notes for the physician.
Tasks with a due time
Urgent within 2 hours, others within your targets. Repeat callers are raised a level. ER referrals alert the physicians.
Notes the doctor can use
A draft note and an SBAR message for the physician, with the caller's numbers quoted exactly.
Holds and refills
Appointment holds for a coordinator to confirm, and refill requests with interaction checks before anyone approves.
Identity before details
Name and date of birth checked against the chart. Family members only on the HIPAA release. Nothing from the chart said to an unverified caller.
A live call board
Every call as it happens: the transcript, the route the protocol chose and why, and the full record with its review afterward.
Built so a physician can sign off on it.
The pilot runs on synthetic patients. Real patient data waits for business associate agreements with every vendor in the path.
- 911 first. Every call starts with the emergency notice, and the AI says it is an AI.
- No AI diagnosis. The AI does not give medical advice beyond the words in your protocol.
- Staff sign-in by person, with email confirmation, single-use reset links and an admin console.
- Read-only chart access. The line reads the chart to verify callers; it does not write to it.
- Calls survive deploys. Updates wait for live calls to end.
See a call on your own protocol.
Send one protocol section. We build it into the line and you call it yourself.